The Care Quality Commission

Archived: Libertas

Saltlfeet Road, Theddlethorpe, Mablethorpe, Lincolnshire, LN12 1PH (01507) 338584

Provided and run by:
Alderson Limited

Important: This service is now registered at a different address - see new profile

All Inspections

20 September 2012

During a routine inspection

We carried out an inspection of the agency at their offices in September 2012. We spoke to the manager and a member of staff during this visit, looked at records and toured the premises. We later spoke to more staff and people who used the service by telephone.

People who used the service spoke positively about the staff and felt that they fully supported their care needs. Without exception people said all staff spoke with them in a calm and respectful way.

People told us their care was personalised to their needs. Their preferred names were used even when there were changes in staff. People were happy that staff adapted well when care changes were made.

The people we spoke with confirmed they had been involved in discussing and reviewing their care with a team leader from the agency.

People felt staff were well trained and understood their needs. They told us they felt safe and if they had concerns they would speak with a family member, friend or somebody from the office.