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Birchfield Residential Care Home Good

All reports

Inspection report

Date of Inspection: 5 June 2013
Date of Publication: 2 July 2013
Inspection Report published 02 July 2013 PDF | 81.82 KB

Overview

Inspection carried out on 5 June 2013

During a routine inspection

We spoke with five people who lived at Birchfield and six visitors. All the people spoken with told us they were happy with the care provided at Birchfield. One person told us, “I’m being well looked after”. A professional visitor commented, “I feel this is a very good care home. I always ask the residents I see and they tell me they are happy”.

We reviewed the care files held for four people who lived at Birchfield. We found care plans were individualised and provided good information for staff about how people wanted their care needs to be met.

We found that people were provided with appropriate nutrition and had a choice in relation to the food available to them at mealtimes. We also observed staff ensure that people had access to drinks and snacks throughout the day.

We found the premises were safe and secure. We saw a programme of renovation and refurbishment was in place for the home. All the people we spoke with told us they felt safe and comfortable at Birchfield.

We found that suitable arrangements were in place to manage an effective complaints process for identifying, receiving and handling complaints for people in Birchfield.