You are here

Archived: The Chestnuts Nursing and Residential Care Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 19 September 2012
Date of Publication: 8 October 2012
Inspection Report published 8 October 2012 PDF | 73.17 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 19/09/2012.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The provider was meeting this standard.

User experience

People who were using the service told us they felt ‘safe’ living at the home and had no concerns. They explained they would tell the nurse or manager about any concerns and expect any issues to be properly dealt with. One person said; “Most of us seem to get on OK together.”

Other evidence

There was staff guidance within policies and procedures about protecting people from abuse so that staff were familiar with the procedure to follow and their responsibilities if abuse was suspected. They also knew about the whistle blowing policy and where this could be accessed.

When we looked at the training records we found that all staff had received training about safeguarding people from abuse and this was updated as needed. The induction programme for new staff also included information about this.

When we spoke with staff they demonstrated understanding about the different forms of abuse, their responsibilities if abuse was suspected, and how they would respond to it.

The provider responded appropriately to any allegation of abuse and reported incidents to all the relevant authorities to ensure necessary actions could be taken to keep people safe.

The management team explained that the service did not use physical interventions to manage situations.