You are here

Archived: The Chestnuts Nursing and Residential Care Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 9 April 2013
Date of Publication: 11 May 2013
Inspection Report published 11 May 2013 PDF


Inspection carried out on 9 April 2013

During a routine inspection

We saw people were mostly happy and well cared for in safe premises. People told us they enjoyed living at the home. They said "it's grand". People made choices in their daily lives, such as what they wore, when they got up and what they wanted to eat. People said "the food is delicious" and they chose their own food at mealtimes. We spoke with staff who told us that they knew people's personal preferences . People said staff respected their privacy and dignity. We saw staff that staff attended to people's personal care discretely, they knocked on people's bedroom doors before going in. People attended residents' meetings and gave their views about the service.

People told us they had enough to do. We spoke with the activities co-ordinator who told us that people's personal interests are taken into account when arranging activities. One person said they were looking forward to the singer, who came during the inspection. We noticed the televisions were playing and nobody was watching them. One person told us they did not like the televisions on so much. We saw that on occasion, people had to wait too long in wheelchairs to be appropriately seated , such as for their lunch and to watch the entertainment. We also saw that care records did not sufficiently reflect people's lived experiences or needs and preferences.

We saw that appropriate records were kept to ensure safe running of the home and systems were in place to check the quality of the service.