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Inspection report

Date of Inspection: 2 May 2012
Date of Publication: 29 May 2012
Inspection Report published 29 May 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider was meeting this regulation. People were cared for by staff who were supported to deliver care and support safely and to an appropriate standard.

User experience

One member of staff said, “We have training on different illnesses too – I have just had Parkinson’s, dementia and strokes training”. Staff told us that they attended training with staff from across the provider’s group of homes. One member of staff told us they appreciated the opportunity to meet with staff from the other homes. They said, “We can mix and share knowledge and see things from someone else’s point of view and think, maybe we could do that”.

People we talked with were all satisfied with staff’s ability to support them in the way they needed. One person said, “The staff are wonderful, friendly, they laugh and joke with me”. This meant that staff received appropriate professional training and development.

We asked about the induction process for new staff. One member of staff said, “You explain about people who live here to new staff and they read their care plans in their rooms, and they shadow experienced staff for two weeks”. Staff we talked with told us that they will all attend a newly introduced four day induction course. They said this was to make sure that even staff who have worked at the home for a long time understand the latest developments in methods of delivering care. The registered manager told us about changes in the culture of the service, moving away from ‘looking after’ people and towards ‘enabling and encouraging people’s independence’. This meant that the provider ensured high standards of care by creating an environment where clinical excellence can do well.

Staff told us they had regular appraisals and supervision sessions with a senior or manager about the job in general and their own development. One member of staff said, “We have supervision, we talk about training opportunities and get constructive criticism on our practice”. Another member of staff said, “If you have any worries or issues you can talk about it with your line manager and they sort it out if they can. If you don’t say what’s bothering you nothing will change.” We found that the registered manager held regular meetings with staff. Staff we talked with told us the meetings were useful and they discussed issues about care and changes and developments in the service. One staff member said, “There is always an agenda and time to talk about anything we need to”. This meant that staff received appropriate supervision, support and appraisal.

Other evidence

We found that staff had received appropriate training to effectively support people. We saw the registered manager kept a training calendar issued by the provider. We saw that the registered manager had a list of staff’s recent and planned training. Training included sessions such as manual handling, medication, health and safety and safeguarding.

We saw records of staff supervision sessions and of seniors regularly checking that staff recorded care given to people.