You are here

All reports

Inspection report

Date of Inspection: 2 May 2012
Date of Publication: 29 May 2012
Inspection Report published 29 May 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider was meeting this regulation. People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

Staff we talked with understood their responsibilities and gave examples of signs they would look out for in people who lived at the home. One member of staff said, “Yes, there is a whistleblowing policy and safeguarding policy. I would spot any signs of abuse and speak to the registered manager or service manager if I had concerns”. We found that the provider had responded appropriately and taken action when an allegation had once been made. People we talked with said they felt safe at the home. This meant that the provider’s safeguarding policy was effective at preventing abuse.

One member of staff we talked with said, “I would notice a change in someone’s behaviour or mood, not talkative or something, and I would offer support by asking ‘what’s up’ and, ‘do you want to talk about it?” Staff told us about different actions they had taken to keep people safe from harm. For example, people were encouraged to wear a pendant alarm to make sure help could be summoned immediately when needed. One member of staff told us that when they did shopping for people that always brought receipts back to the office so they could be kept with people’s financial records. This meant that the provider’s safeguarding training was effective at preventing abuse.

Other evidence

We found that the provider had a safeguarding policy that defined types of abuse and staff’s responsibilities for preventing and reporting abuse.

We found that staff had received safeguarding training and had a good understanding of behaviours that might be seen as abusive and of their role in preventing abuse.