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Inspection report

Date of Inspection: 7 January 2014
Date of Publication: 12 February 2014
Inspection Report published 12 February 2014 PDF | 85.53 KB

Overview

Inspection carried out on 7 January 2014

During a themed inspection looking at Dementia Services

Thirty eight people lived at the home at the time of our inspection. Not everyone had a diagnosis of dementia, but many of the people were not able to tell us about how they were cared for and supported because of their complex needs. A relative commented, “I have always found the care to have been of good quality and the staff and managers very helpful.”

We observed how people were cared for and supported. We saw that staff interacted positively with people. When staff offered people drinks and snacks, they took the opportunity to chat with them about a topic that the person was clearly interested in.

The layout of the rooms and corridors provided plenty of small, homely spaces with armchairs, books and an old fashioned radio for people to relax in. On the day of our visit people took part in several organised activities. We saw that a lot of people liked to just sit and chat with each other and care staff.

The three care staff we spoke with told us they liked working at the home. They told us they were trained in dementia care. They said, “We learnt about the different aspects of dementia so we could understand the different conditions, forms and impacts” and “It explained the effect on the brain and I got to understand people better so I can respond more effectively.”

The provider’s quality monitoring system included asking people, their relatives, staff and other health professionals what they thought about the service. The provider took action to improve the quality of the service.