Archived: Hartlands Rest Home

We considered that people who lacked the ability to manage their own care received good support. Care records were in place and provided staff with instructions on how people should be cared for and why.

The home had sufficient staff to ensure people's safety and wellbeing although more assistance was needed at mealtimes. Staff had attended training courses to equip them with the knowledge and skills to carry out their duties. Staff demonstrated a good understanding and knowledge of the individual needs of the people in their care living with dementia.

The provider had systems in place to assess and monitor the quality of the service provided. A regular overview of the management of the service was in place. This meant that the service was well led.

We spent time in the dining room and lounge observing the activity in the home. We saw staff interactions that were respectful and calm and people were relaxed and comfortable.

Measures were in place to make sure that as far as possible people's consent was sought about how their care was delivered and how medical and healthcare treatment was provided.

We saw that care was provided at a pace that did not rush people. The atmosphere was relaxed and staff offered people opportunities to engage with them or do activities if they wanted to. Care records recorded people's individual needs and identified known risks and what measures needed to be in place to reduce these.

People were provided with a good range choice of food that they enjoyed. Specialist diets and equipment were provided and assistance offered appropriately.

The home had not sought advice from the safeguarding team when incidents occurred.

The home was clean and tidy and all staff had completed training in infection control. The home was adequately maintained and health and safety was taken seriously to make sure people were safe.

Recruitment systems were in place to make sure staff were suitable.

A complaints procedure was in place so people or their relatives could raise any concerns they had.