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Archived: Hazelmere

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 5, 15, 16 September 2014
Date of Publication: 30 October 2014
Inspection Report published 30 October 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2014, 15 September 2014 and 16 September 2014, talked with people who use the service and talked with staff. We reviewed information given to us by the provider, were accompanied by a pharmacist, talked with commissioners of services and talked with other authorities.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People were not cared for by staff who were supported to deliver care safely and to an appropriate standard.

Reasons for our judgement

Before this inspection we received concerns that staff did not have the opportunity to review their roles and look at their personal development. On this inspection senior staff acknowledged this had been an issue and supervisions with staff members had started to take place. Three out of the four staff spoken with confirmed they had a recent supervision. The other staff member said they had not had one since the provider took over Hazelmere in December 2013.

Staff told us that they felt well supported in their roles by the new management team. Staff told us they had plenty of training opportunities with the new provider. We saw that some staff had gained National Vocational Qualifications (NVQ) levels 2 and 3 in social care. Comments from them included; “Things are improving slowly here” and “I feel I can approach the new manager. Things are getting better now”.

Discussions with staff and examination of training records showed that training was current for the majority of staff in areas such as moving and handling, infection control, safeguarding, medication and fire safety. However, we saw that 12 members of the staff team had not had any first aid training. Should an emergency situation arise, people’s health might be put at risk. In addition to this several staff members had not received any training with regards to dementia. This was important as the service provided care for some people who had dementia. This meant that not all staff were provided with the required skills and knowledge to support people with dementia.

We found there were good systems for communication between staff. Handover between each shift was documented in the ‘communication book’ so staff could see any concerns or changes that had been occurred in relation to people who used the service.

Three people who used the service told us they thought staff needed extra training in domestic tasks such as cooking and cleaning as this was a service they paid for. All three of them told us that such tasks were not completed to a satisfactory standard. Another person had a medical condition and was not sure whether staff were knowledgeable of this. Examination of training records confirmed that staff had not received training to support people with this medical condition. This meant this person’s safety welfare had been put at risk.