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Archived: Hazelmere

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 5, 15, 16 September 2014
Date of Publication: 30 October 2014
Inspection Report published 30 October 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2014, 15 September 2014 and 16 September 2014, talked with people who use the service and talked with staff. We reviewed information given to us by the provider, were accompanied by a pharmacist, talked with commissioners of services and talked with other authorities.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

All of the people we spoke with told us they felt safe when they were supported by their carer’s. Two of them said they had concerns in the past but they had been appropriately dealt with by the provider. All of the people we spoke with said they had a pendant or a cord they could pull in the event of an emergency. Other comments from them included; “They are really good when they take me shopping by making sure I have receipts and am charged rightly”.

We spoke with five members of the staff team including the manager. They knew what action to take if they recognised signs of abuse and were aware of the whistle blowing process should they have any concerns. Discussions with staff demonstrated they were knowledgeable about the different types of abuse that could occur. Staff confirmed that training had been completed in relation to safeguarding people from the risk of abuse. The staff we spoke with said they had very good relationships with the new management team and felt they could approach them with any concerns and felt they would be appropriately dealt with.

The provider had adhered to legal requirements and had informed and updated the commission with regards to any incidents of concern at Hazelmere.

We saw that the service had an up to date copy of the local authority's safeguarding policies and procedures that reflected their own. Staff told us they knew where the policies were kept and had easy access to them.