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Archived: Mount Avenue

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Inspection report

Date of Inspection: 18 November 2013
Date of Publication: 25 December 2013
Inspection Report published 25 December 2013 PDF | 86.46 KB

Overview

Inspection carried out on 18 November 2013

During a routine inspection

On the day of our visit we spoke with two of the three people who lived in the home. One person was out all day. They said they were happy living at Mount Avenue saying “It’s my home now and I love it!” and “I love it here”. Both people were happy for us to see their rooms and the communal areas of the home and they participated in the inspection.

The two people we spoke with told us they felt safe and they would speak to staff if they were worried or concerned about anything. We saw that they were at ease and relaxed with both staff and their surroundings; we saw staff treated them in a kindly manner.

The manager and carer present showed that they knew the support needs of the people living in the home though this was not reflected in the records held.

We found the whole home was in need of redecoration.The manager said they had asked people who lived in the home how they wished their rooms to be decorated but this had not been acted on as yet.

We found that there was a lack of an overall robust system in place to monitor the quality of service provided in the home. We also found that there was a lack of good record keeping in all aspects of the home.