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Inspection report

Date of Inspection: 6 November 2012
Date of Publication: 6 December 2012
Inspection Report published 6 December 2012 PDF | 78.18 KB

Overview

Inspection carried out on 6 November 2012

During a routine inspection

The Mount Avenue Care Home accommodated three service users, on the day of our visit one of the people who use the service was in hospital and the registered manager was at the hospital visiting this person and arranging a funeral for the mother of another person using the service, therefore we were unable to speak with the Registered Manager about the service.

We used a number of different methods to help us understand the experiences of people who use the service, including talking to people, reviewing documentation and observing the care being delivered. Staff we spoke with gave good examples of how people are treated with dignity and respect. We looked at care plans for people who use the service and found that they were up to date and provided good information about how people's care and support needs would be met. We saw that people were at ease and relaxed with staff and their surroundings, staff treated people with consideration and in a manner which protected their safety and comfort. Staff told us access to training was good and they were encouraged and supported to obtain further relevant qualifications. The complaints file demonstrated that people's complaints were fully investigated and resolved, where possible, to their satisfaction.