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Inspection report

Date of Inspection: 30 April 2014
Date of Publication: 3 June 2014
Inspection Report published 03 June 2014 PDF | 91.33 KB

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 April 2014, observed how people were being cared for and talked with people who use the service. We talked with staff and talked with commissioners of services.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

We spoke with the manager who informed us there were arrangements in place for people to access other services, including: GP, dentist, optician, physiotherapist and the Community Learning Disability Team (CLDT). The manager said these services were accessed through the GP or the CLDT. We saw written evidence which confirmed people had access to healthcare professionals.

Staff told us they worked well with other providers to ensure the best possible care was given to the people who used the service. Staff confirmed people had access to relevant healthcare professionals in a timely manner. The two people we spoke with told us they were able to access healthcare professionals when required.