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Inspection report

Date of Inspection: 30 April 2014
Date of Publication: 3 June 2014
Inspection Report published 03 June 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 April 2014, observed how people were being cared for and talked with people who use the service. We talked with staff and talked with commissioners of services.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We spoke with the manager and one member of staff who all had a good knowledge of the people they cared for. The staff we spoke with told us what would indicate to them that a person’s needs had changed and what steps they would take to ensure that a person’s needs continued to be met.

We spoke with two people who told us they were happy living at the home. Both people told us that staff understood their needs. One person told us: “I love it here. This is my home.” Another person said: “It’s lovely living here. The staff help me.”

We saw staff interacted with people in a polite and respectful way. We observed people were able to choose what activities they wanted to do. For example, knitting, reading and watching TV.

The two care records we looked at contained an easy to read ‘VIP hospital passport’ which made it clear what people’s needs were if they required hospital treatment. However, the provider may find it useful to note that these documents were undated and it was not clear whether they had been kept under review. This meant there was a risk that people may take their ‘VIP hospital passport’ to hospital containing out of date information.

We saw there had been improvements made to the care records. However, we still found issues regarding care plans being reviewed and kept up to date. This matter is addressed under the heading ‘records’ later in the report.