The Care Quality Commission

Archived: Eastleigh Care Homes (Residential)

Periton Road, Minehead, Somerset, TA24 8DT (01643) 702907

Provided and run by:
Mr Garry John Wilson

All Inspections

28 January 2013

During a routine inspection

Eastleigh Care Homes - Minehead (Residential) provides care and support for frail older people. Some of the people living in the home were diagnosed with dementia. We talked with seven people who lived at the home, five staff, three health professionals and four relatives. Some people had communication difficulties; this meant they could not tell us what it was like to live in the home. We looked at the care records of four people living at Eastleigh care home including records on the home's computer records system.

There were 16 people living in the home at the time of our inspection. We saw people were able to move freely about the home where able and were comfortable in each other's company, the staff who supported them and people who came into the home to provide activities.

We heard from the people we spoke with and their visitors about how they were involved in deciding about their care treatment and support. And saw how people's care and welfare was provided with dignity and respect in line with their care plan.

We saw how the manager worked with other professionals to ensure people received appropriate support and that their safety and welfare was protected.

Staffing levels, skills and experience were appropriate to meet the needs of people living in the home.

The provider routinely checked and monitored the services they provided and used the information from those checks to improve their services.

8 August 2011

During a routine inspection

People told us that they could make choices about the way that they spent their days in the home and the care that they received.

We saw that people led very different lives within the home according to their preferences and needs. One person who spent a lot of time in their room told us 'I am quite happy. This is a good home. I chose how I spend the day. I like my own company and I am never lonely. I have plenty to do.' We heard that if people wanted company and activities there was a wide programme to choose from. The manager told us that she tries to find out what people were interested in before they came to the home and enable them to maintain an interest.

Everyone we spoke to had something positive to say about the care they had received. One person said 'I have no complaints. They are very good. They will get me anything I want.'

We saw that people's health improved in the home and noted that one person had become much more mobile and had gained weight as a result of the care provided in the home. Another person told us 'I was really down when I came here. I am much better now.' People living at the home appeared very comfortable and relaxed with the staff who supported them.

People in the home praised the staff. They said 'the staff are very caring'night and day' One person told us how her key worker asked her 'is there anything you want done? Anything I can help you with?' The carer had mended a cardigan so that an 'old favourite' could still be worn. In the homes most recent quality assurance questionnaire people said that staff met their needs in a satisfactory or very satisfactory way.

There are regular residents meetings held in the home at which people and their relatives can express an opinion about the service they receive. We saw the minutes of the meetings that indicated most people had very positive views about the home. People told us that they can talk to the manager at any time. When care plans are audited monthly people and where appropriate, their relatives, are asked by the key workers if they are happy with their care.