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Archived: Whitwood Grange

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Inspection report

Date of Inspection: 21 June 2011
Date of Publication: 15 July 2011
Inspection Report published 15 July 2011 PDF | 70.88 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 21/06/2011, checked the provider's records, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The service is compliant in this outcome area as people living in the home have their care needs met by trained and qualified staff.

User experience

People say they feel safe and are well cared for staff are very caring and helpful. One person says they like their key worker are very good and they listen to what they say One person says they are looking forward to their holidays.

Other evidence

Records show that people are supported by staff that receive training in how to care for people who have Learning Disabilities and behaviours that can be challenging.

People are also supported by qualified staff as records show staff have National Vocational Qualification Training and some are attending the new Diploma in Care Award training.

The Manager said there are enough staff planned to be available to meet the care and support needs of people using the service. The staffing rota confirmed this.

Throughout the visit enough staff were observed to be available to meet the care and support needs of people living in the home in a relaxed and unhurried manner.

Positive relationships were also observed being fostered between care staff and those living in the home.

To make sure people are safe records show that police checks, health checks, and identity checks and references are taken up before they are employed.

To further protect people in the home records also show all new staff have mandatory induction training and are mentored until the manager is happy with the standard of their work.

To make sure people receive the care and support they need and require all staff receive regular line management supervision.

Records show the home has a key worker system and people living in the home have a say in who supports them.

The Quality Assurance Report shows the views of people living in the home and those of their relatives is sought through quality assurance surveys