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Archived: Whitwood Grange

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Inspection report

Date of Inspection: 21 June 2011
Date of Publication: 15 July 2011
Inspection Report published 15 July 2011 PDF | 70.88 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 21/06/2011, checked the provider's records, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The service continues to be compliant in this outcome area as people using the service are protected from any kind of abuse and say they feel safe.

User experience

People using the service say they feel safe and well cared for One person said if they have any complaints they speak to staff or the manager and it is dealt with right away. One person says they have a meeting and can say what they want.

Other evidence

To protect people using the service from any kind of abuse records show the service has a Safeguarding Policy and Procedure for staff to follow.

To further protect people records show all staff have Safeguarding Training and update training.

To protect people living in the home and those caring for them discussion with staff and the training records show they also have Behaviour Management training including how to use physical interventions safely.

Records show and in particular the CQC notifications that the home is good at recording and reporting any incidents when physical intervention has to be used.

To make sure peoples rights are upheld and protected there is a complaints policy and procedure for staff to follow.

The records show a recent complaint received from a neighbour about noises made by someone using the service was appropriately investigated and dealt with by the home within the set timescales.

To further protect people living in the home records show that new staff have a police check to make sure they do not have a criminal record.

Records show the Manager and senior support workers have regular meetings about managing peoples behaviours safely.

Records show people who lack understanding have access to an Independent Advocate to help look after their best interests. This good practice is to be commended

A sample of peoples records show there are risk assessments completed and care plans developed to minimise any risks to people living in the home.