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Archived: Whitwood Grange

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Inspection report

Date of Inspection: 21 June 2011
Date of Publication: 15 July 2011
Inspection Report published 15 July 2011 PDF | 70.88 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 21/06/2011, checked the provider's records, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The service is compliant in this outcome area as peoples needs are met and they are fully involved and have a say in what they do and what happens to them.

User experience

People using the service said they are involved and have a say in how they are cared for and supported.

People say they are well cared for and those caring for them listen to what they say. People using the service said they are very happy and have everything they need and like the people looking after them. Some people who cannot express themselves appeared to be happy and comfortable.

Other evidence

Records show that people are given information about the services provided before coming to live in the home.

A sample of peoples records show that their care needs are assessed before coming into the home. The signatures on peoples assessments and care plans and reviews show people are involved and they have a say in how they are to be supported and cared for. Some people have contracts that they sign and agree to what they will do and what activities they want to participate in.

The daily records contain descriptive words to show peoples choices and preferences with regard to how they live their daily lives where they go and what they do.

To make sure people receive the support and care they need and require the assessments and care plans are reviewed regularly. Records also show that the manager looks at some care plans every month to make sure peoples needs continue to be met.

To make sure peoples care needs are met in a way they like and prefer they are asked on a regular basis if they are happy with the care and support provided.

The assessments and care plans are very detailed and show how peoples behaviours are to be managed and show peoples care needs including choices and preferences are to be met

, They also show peoples medical needs are met and the evidence shows they are supported by local GP's and hospital based consultants. To make sure peoples emotional needs are met there are regular meetings with the homes Psychologist.

To minimise risks and promote peoples rights there are care plans and risk assessments in place to document any physical interventions taken by staff

To make sure peoples care and support needs continue to be met the records in the home are maintained to a very high standard and contain lots of details showing staff what they must do to make sure peoples needs are met safely.

The records show people are supported and encouraged to participate in activities provided in the community.