You are here

Archived: Moorfields Care Home Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 20 August 2016

Moorfields Care Home is situated in its own grounds, on the outskirts of Bury. The accommodation is divided over two floors. The service provides accommodation and personal care for up to 20 older people. At the time of our inspection there were 19 people living at the home. The service was last inspected in May 2014 when it was compliant with the regulations reviewed and in force at that time.

This was an unannounced inspection which took place on the 20 July 2016.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People we spoke with were very complimentary about the registered manager, the home and the way it was organised and run. We found the registered manager to be committed to providing a responsive and good quality service

People told us they felt safe at Moorfields Care Home. Policies and procedures were in place to safeguard people from abuse and staff had received training in safeguarding adults. Staff were able to tell us how to identify and respond to allegations of abuse. They were also aware of the responsibility to ‘whistle blow’ on colleagues who they thought might be delivering poor care to people.

There was a safe system of recruitment in place to help to ensure people using the service were protected from unsuitable staff. There were sufficient staff on duty to meet people’s needs and staff received the induction, training, support and supervision they required to be able to deliver effective care.

Medicines were stored safely and securely and procedures were in place to ensure people received medicines as prescribed

Care records showed that people’s needs were assessed before they moved into Moorfields Care Home. Care plans were written in a person centred way and contained good information about people’s support needs, preferences and routines. Risk assessments were in place for people who used the service and staff. They described potential risks and the safeguards in place. People and their relatives had been involved in planning and reviewing the care provided.

Accidents and incidents were appropriately recorded. Appropriate health and safety checks had been carried out and equipment was maintained and serviced appropriately.

We found the home to be clean and free from offensive odours. All the bedrooms we looked at were well decorated, had non slip flooring and were personalised with people’s own possessions, including photographs. Communal areas were bright and homely and were decorated with pictures, photographs and ornaments. The home was undergoing a programme of refurbishment to improve the experience of the people who used the service; this would include a new dining area and bar.

Arrangements were in place to ensure people’s rights and choices were protected when they were unable to consent to their care and treatment in the service. Staff had received training in and understood the principles of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). The service was working within the principles of the MCA.

People had their health needs met and had access to a range of health care professionals. People at risk of poor nutrition and hydration had their needs regularly assessed and monitored. The food within the service was nutritionally balanced and plentiful. All the people we spoke with told us the food was good.

All the people we spoke with were positive about the service and the caring attitude of the staff and the registered manager. During our inspection we found the atmosphere to be relaxed and homely. Staff were caring, polite, friendly and supported people in an unhurried way. Staff spent time sat talking with people

Inspection areas

Safe

Good

Updated 20 August 2016

The service was safe.

There were sufficient staff available to meet people’s needs in an unhurried way.

Staff were trained in safeguarding adults and were aware of how to identify and respond to allegations and signs of abuse. Staff were aware of the whistleblowing (reporting poor practice) policy and how to raise any concerns.

People were protected against the risks associated with the unsafe use and management of medicines. They received their medicines as prescribed.

Effective

Good

Updated 20 August 2016

The service was effective.

Arrangements were in place to ensure people’s rights were protected when they were unable to consent to their care and treatment in the service. Staff had received training in and understood the principles of the Mental Capacity Act (2005) and Deprivation of Liberty Safeguards (DoLS).

Staff received the induction, training, support and supervision they required to be able to deliver effective care.

The home was undergoing a programme of refurbishment to improve the dining experience of the people who used the service

Caring

Good

Updated 20 August 2016

The service was caring.

All the people we spoke with were positive about the service and the caring attitude of the staff and the registered manager.

We found the staff were caring, polite, friendly and supported people in an unhurried way. The atmosphere was relaxed and homely.

The registered manager and staff knew how to support people and understood people’s individual needs.

Responsive

Good

Updated 20 August 2016

The service was responsive.

People’s needs were assessed before they moved into Moorfields Care Home. Risk assessments were in place that described potential risks to people’s health and well-being and the safeguards that had been put in place.

Care records were person centred and contained good information about people’s support needs, preferences and routines. People and their relatives had been involved in planning and reviewing the care provided.

Care records were reviewed regularly and updated if people’s support needs changed.

Well-led

Good

Updated 20 August 2016

The service was well-led.

People we spoke with were complimentary about the registered manager, the home and the way it was organised and run.

There was a good system in place for assessing, monitoring and

reviewing the quality of the service. People told us they were able to raise any concerns and felt listened to.

Staff enjoyed working for the service and told us they felt very supported in their roles.