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Archived: The Koppers Residential Home

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Inspection report

Date of Inspection: 20 January 2011 and 20 January 2012
Date of Publication: 22 February 2011
Inspection Report published 22 February 2011 PDF

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The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The providers have actively sought people's views and opinions in order that they can monitor and improve the quality of the service. They also have a range of checks in place to ensure good standards are maintained throughout the home.

User experience

We did not talk to people about this outcome area.

Other evidence

During our visit we talked to the manager about the various ways they have checked the quality of the service and accommodation at The Koppers. The manager told us she regularly works alongside the care staff and therefore monitors the care on a daily basis.

She also showed us questionnaires that had recently been sent out to people who live in the home and their relatives and friends. These had been collated and although all responses were positive, they were able to see some areas where there was possible room for further improvement. They have decided to send out further surveys to people with questions specifically focussed on these areas, and they hope to obtain a better insight into people's views on the service that will help them understand what actions they may need to take.

The providers had a range of other systems in place to monitor the service, including staff meetings, complaints and compliments records, care plan reviews, and regular checks on the premises.