You are here

Archived: The Koppers Residential Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 20 January 2011 and 20 January 2012
Date of Publication: 22 February 2011
Inspection Report published 22 February 2011 PDF

Contents menu

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The people who live at The Koppers have been protected from the risk of abuse and their human rights have been protected

User experience

We talked to one person about the care provided by the home. They told us the staff team were always kind and helpful. They said they felt safe

We also saw care staff talking to people and assisting them in a calm and caring manner.

Relatives and friends who wrote to us told us about the manner of the staff team -

"The staff are invariably kind and attentive"

"I feel reassured that my mother's care is being well managed and that the care team are being pro-active in putting my mother's needs first."

"I have never in my time of visiting my mother seen a member of staff show any sign other than that of sheer dedication to all residents and their needs. They always have a smile and show nothing but the will to help all."

Other evidence

Before we visited the home the provider gave us information about how they comply with this outcome area. They told us the training for the staff has included Safeguarding Vulnerable Adults, Mental capacity Act, and the Deprivation of Liberty. The home has a whistle blowing policy and staff have received training and guidance on the home's complaints procedure.

The provider gave us examples and evidence of involvement with relevant professionals for people who may be at risk of abuse. They also explained how they aim to learn from incidents and experiences by discussion and training, or by taking disciplinary action where necessary.

We talked to three members of staff about the way people are protected from harm or abuse in the home. We were given assurance that they had received training on safeguarding vulnerable people. They were confident that they could talk to the providers or a senior member of staff if they had any concerns about the safety of any person, or if they were concerned that any person living in the home may have been upset or abused in any way.

We looked at the way the home held cash and savings on behalf of two people living in the home. The records showed that the money had been handled satisfactorily.