You are here

Archived: The Koppers Residential Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 20 January 2011 and 20 January 2012
Date of Publication: 22 February 2011
Inspection Report published 22 February 2011 PDF

Contents menu

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People living at The Koppers have received effective, safe and appropriate, care treatment and support. Care staff have been given information, guidance and supervision to ensure they know exactly how each person wants to be assisted with their health, personal and social care needs.

User experience

Friends and relatives of people living at The Koppers have written on behalf of the people living there. Their comments included -

"Mrs X has received regular medical attention and checks for her weight and for any infections such as UTI's. ( urinary infections) When I arrive, which is always unannounced, there is often some sort of activity going on which is cheerful and designed to involve as many as possible of the residents."

"My Mum…has now been a resident of The Koppers Care Home for 2 months. I have always found all the staff helpful and very friendly. I do not think my mother could be in a more caring environment."

"I visit the home regularly (once every few weeks) and without notice. Every time I have visited I have observed how happy my mother is, how professional the care team are and how happy and calm the other residents are too…..I feel reassured that my mother's care is being well managed and that the care team are being pro-active in putting my mother's needs first."

"As a former nurse myself, trained in the UK, I can only say that the complete package and variety of excellent care, respect of resident's wishes, management and the whole set up, warmth of atmosphere and safety of the home is outstanding and exceptional."

"The staff are so kind to all residents…..I find their motivation and dedication to the residents' well-being and happiness outstanding and see that they willingly and so kindly exceed their bounds of duty in the stimulation of the residents with numerous varied activities and help the residents to their potential. They will sit and reassure individuals according to their needs however busy they may be. "

The people we talked to, and our observations during the day gave us evidence that people’s care needs were well met. People told us they were happy with the care they received and said there was always sufficient staff on duty whenever they needed assistance. We saw care staff helping people with their meals, with their medication, and to move around safely. The care staff were calm, attentive, and professional in their manner.

During the day we saw and heard about regular activities that have taken place every day. There was a notice board in the entrance hallway with a programme of activities both mornings and afternoons, including walks around Kilmington, newspaper reading, arts and crafts, games including cards, crosswords and dominoes. People told us about outings, depending on the weather, to local places of interest. Some people enjoyed walking around the garden.

Other evidence

We looked at four care plan files during our visit. The plans were clearly written and easy to read. Relevant information could be found quickly and easily on every aspect of the care and support needed. The plans contained detailed instruction to care staff on each task. Instructions included explanations such as -

"She does not like…"

"She likes…."

"She is able to choose…"

"She may need guidance…"

Where the person has at times refused to let care staff help them with a task the care plans contained suggestions, hints and tips for the care workers about various ways they could encourage the person to allow them to give assistance. This demonstrated a very good understanding of each person. The plans were regularly reviewed and updated. Each care plan file contained information about visits from health and social care professionals and we saw evidence to show that advice given, or changes to their medical treatment had been recorded and updated in the care plan files, handover records and daily care reports.

The files contained risk assessments on all relevant potential health problems. We saw fluid charts that had been completed where there were concerns the person may be at risk of dehydration. The records also included skin care and prevention of pressure sore information and assessments. People's weight had been regularly recorded.

On the day of our visit two district nurses were visiting the home. We asked to comment on the home and they told us they were entirely happy with all aspects of the care provided.

In the entrance hallway there was a notice board with photographs of each member of staff on duty that day, giving their names and job titles. This meant that people could easily check who was providing their care.

We saw a letter in the home from the relative of a person who died at the home in the last year. The letter was written to the providers and the staff team -

"You have every reason to be proud of your achievements in Koppers. My mother 'X' has been beautifully cared for and thank you for allowing her to remain under your care until her death two days ago."