Archived: C C S Central Limited t/a Complete Care Services

West Midlands House, Gipsy Lane, Willenhall, West Midlands, WV13 2HA (01902) 410044

Provided and run by:
C.C.S. Central Limited

Important: This service is now registered at a different address - see new profile

All Inspections

17 June 2011

During a routine inspection

People we spoke to told us that they were generally satisfied with the care and support

they received from the service. They said they were involved in agreeing the care they

received and that their care was regularly reviewed. They said they knew how to complain and was asked if they were happy with the service they received. People generally felt they had no reason to complain. One person did tell us that they had made complaints but felt these had not been addressed.

People made some of the following comments about the service:

"The regular care workers are good and the service overall is excellent with the regular carers but I have a problem when they are off. The carers that come in when the regulars are off do not always spend the time, sometimes they only spend 20 minutes or half an hour. I usually sign the time sheets at the end of the week, but I have complained about it".

"I am very happy with the service. The care worker comes for an hour in the mornings. They spend the full hour and have never missed a visit".