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Inspection report

Date of Inspection: 26 October 2012
Date of Publication: 24 November 2012
Inspection Report published 24 November 2012 PDF

Overview

Inspection carried out on 26 October 2012

During a routine inspection

During our visit to the service we spoke to two people who use the service. They told us that they felt respected by all the staff and they were informed about their treatment. They said they were involved in planning any future treatment needs and could choose which secondary care services referrals could be made to, such as NHS or private hospitals.

We found that appropriate systems were in place for the management of infection control and staff received training and development in their work.

However, feedback we received from some people who use the service was that their privacy was not always respected. This was specifically in relation to needing to complete forms, and being informed about their medicines, in the waiting area of the service.