We carried out a review of the data available to us about Japan Green Medical Centre Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Japan Green Medical Centre Limited, you can give feedback on this service.
This service is rated as Good overall. (Previous inspection June 2019 – Good).
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services well-led? – Good
We carried out an announced focussed inspection of Japan Green Medical Centre Limited (the provider) on 27 February 2020 in response to concerns raised about the quality of care being provided to paediatric patients. We had previously inspected the service in June 2019 when we found that the service was providing safe, effective, caring, responsive and well-led care in accordance with the relevant regulations. At that time the service was rated as ‘Good’ for all key questions and rated as ‘Good’ overall. The provider also operates another separately registered clinic in West London, which we inspected in November 2017.
You can read our findings from our last inspections by selecting the ‘all reports’ link for Japan Green Medical Centre on our website at https://www.cqc.org.uk/location/1-113093813/reports.
Our key findings were:
•There were adequate systems for reviewing and investigating when things went wrong.
• Leaders were knowledgeable about issues and priorities relating to the quality of the service.
The areas where the provider should make improvements are:
• Take action to ensure that all clinicians undertake Mental Capacity Act training in accordance with the provider’s Mandatory Training Policy and are aware of Gillick competence principles of consent for children.
• Take action to ensure non-clinical staff receive documented sepsis training.
• Take action to ensure effective systems are in place for sharing learning from clinical audit with all relevant staff.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection of Japan Green Medical Centre Limited (the provider) on 26 June 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions, to confirm that legal requirements and regulations associated with the Health and Social Care Act 2008 were being met. We had previously inspected the service in August 2018 when we found that the service was providing safe, effective, caring, responsive and well-led care in accordance with the relevant regulations. The provider also operated another clinic in West London, which we inspected in November 2017.
We received feedback about the service through conversations with with three patients and 54 Care Quality Commission commented cards, completed by patients in the two weeks before the inspection. Fifty of these cards were completed in Japanese and translated into English.
People told us that staff were caring, friendly and professional. They told us they were treated with dignity and respect.
Our key findings were :
Although there were no breaches of regulations found, there were areas where the provider should make improvements:
We carried out an announced comprehensive inspection on 1 August 2018 to ask the provider the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that the location was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that the location was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that the location was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that the location was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that the location was providing well-led care in accordance with the relevant regulations.
We carried out an announced comprehensive inspection of Japan Green Medical Centre Limited (the provider) on 1 August 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions, to confirm that legal requirements and regulations associated with the Health and Social Care Act 2008 were being met. We had previously inspected the service in May 2013, using our old methodology, when we found it was compliant with the regulations applicable at the time. The provider also operates another clinic in west London, which we inspected in November 2017.
During our visit we spoke with the location’s registered manager, who is a doctor registered with the General Medical Council, together with members of the nursing staff, healthcare assistants and administrative staff. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
There were areas where the provider could and should make improvements:
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
People experienced care, treatment and support that met their needs and protected their rights.
The equipment that people used was properly maintained to ensure it was safe and suitable for use.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.
As part of our visit we also looked through quality assurance questionnaires, which showed high levels of satisfaction with the services offered by the service.
To obtain a more general picture of people's experience, we looked at the provider's patient surveys which were very positive. In 2010, 68% described the service as 'excellent' and a further 29% as 'good' when asked about their overall satisfaction. A number of comments highlighted how worried people were about needing healthcare and how useful they found the service, for example: 'I was very anxious as I was travelling but the kindness of the staff made me relieved.'