6 November 2013
During a routine inspection
We looked at care records for five of the people who used the service. We saw that people's medical history had been reviewed regularly to ensure that staff had up to date information. There were also detailed assessments about the person's health and treatment plans. All the staff we spoke with had knowledge of the needs of the people who used the service. One person who used the service told us: 'All of the staff are very friendly and professional'. Another person said: 'They (staff) are so knowledgeable and professional'.
We found that people who used the service were always treated with dignity and respect.
We found that systems were in place to store and manage medicines safely and appropriately.
We found that there were regular audits and quality checks. We also saw that the provider sought feedback from the people who used the service. This ensured that the provider was able to monitor the quality of its service delivery.