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  • Homecare service

Archived: Fairway House

161 Links View, Sandy Lane, Dereham, Norfolk, NR19 2ED (01362) 695588

Provided and run by:
Mrs Lesley Ann Adams

All Inspections

15 January 2014

During a routine inspection

We spoke with four people using the service provided by Fairway House. Each person spoken with confirmed that they were happy with the support they received from staff. They told us that staff were respectful of their decisions and only supported them when this was necessary. One person told us 'I like being here. It's my home.' They further commented 'The staff are very caring and kind.' We noted that this person had been supported by staff to re-decorate their bedroom. This person was very happy with the finished result. They told us 'I love it; I love the colours. I chose them'.

A second person told us that the staff members were 'wonderful' and that they were 'very happy' with the support they received. We asked each person we spoke with if they felt the staff or manger could have done anything better for them. No one could think of anything which they thought needed improvement.

We observed staff interacting with the people they were caring for and saw that staff knew the people they were caring for well. For example, they talked with the people about the activities planned and their interests. Staff and people living at the service got on well together and we noted a happy, relaxed atmosphere.

The service supported people to take their medication and raised concerns where this was appropriate.

We found that people were cared for by staff who were supported to deliver care and support safely and to an appropriate standard.

25, 29 January 2013

During a routine inspection

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We reviewed the care plans of four people living at Fairway House. These showed that people using the service had been asked to agree to their plan of care.

We spoke with two people using this service who both told us that they were happy living at Fairway House. One person commented 'I like all of the carers' and that they liked to watch football and were 'always able to watch it'. Another person told us about the support that staff provided to help them cook and maintain their personal interests; this included being supported with undertaking a National Vocational Qualification (NVQ).

We spoke with two members of staff about their knowledge of infection control. They both demonstrated an understanding of key infection control principles including the importance of hand washing. Our observations of the service demonstrated to us that it was clean and free from any unpleasant odours.

Appropriate checks were undertaken before staff began work to ensure that only suitably vetted people were employed to work with vulnerable adults.

The records relating to the people using this service and those in relation to the management of the service were up to date and well maintained.

23 February 2012

During a routine inspection

People we spoke with told us that they often had meetings and discussions and that they worked things out between themselves, with regard to how things were done in their house.

People told us how they worked together around the house and decided between themselves what to have for their meals. We were also told how people took it in turns to cook.

People also told us that they met and helped interview new staff before they started working in Fairway House.

People we spoke with told us that they were supported well by staff and were able to be very independent.

All the people we spoke with said they really liked all the staff and one person we spoke with told us: "The staff help me to stay safe."

The people we spoke with said that they felt safe living in Fairway House and that they could talk to the staff if they had any concerns or if they weren't happy with anything.