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Cana Gardens Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 19 October 2012
Date of Publication: 20 November 2012
Inspection Report published 20 November 2012 PDF | 90.23 KB

Overview

Inspection carried out on 19 October 2012

During a routine inspection

All the people who used the service were doing different things when we visited. One was out shopping, one at a day centre, and the others were in the home in their rooms or in one of the lounges watching television or listening to music.

One person told us they could choose their meals, activities and daily routines. Another person said they liked the layout of the home because there was a choice or communal areas and they could also spend time in their room if they wanted to.

Some care plans/risk assessments were out of date, non-existent, or unworkable. Consequently staff did not always have the information they needed to care for people effectively and keep them safe in the home.

People got on well with the staff team. One person told us, “The staff have all been lovely and they’re very helpful to me.” Staff worked with people in a warm and supportive way. They encouraged them to take part in the life of the home and go out into the community.

Two of the people who use the service told us they did not feel safe in the home because of recent challenging incidents. We asked the provider to take action to address this and provide support to those affected by the incidents.

The service appeared disorganised in parts with some policies and procedures not being followed, and some records not being kept properly. Action was needed to address this and other issues in the home.