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Fewcott House Nursing Home Outstanding

All reports

Inspection report

Date of Inspection: 13 October 2011
Date of Publication: 29 November 2011
Inspection Report published 29 November 2011 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

The home regularly reviewed staffing numbers and adjusted them to make sure that

peoples' needs were met.

Overall we found that Fewcott House Nursing Home was meeting this essential standard.

User experience

People told us that the staff ‘were great, they listen to you and treat you with great respect’. One person told us that the home could do with more staff as they seemed under pressure on occasions and they had to wait longer than they liked to. However, they said that staff did a good job. People told us that staff always came quickly if they rang the bell. One person said that they would like to go out more but felt that staff didn’t have the time to take them out.

Other evidence

On the day of the inspection visit there were four care staff, two nurses, a cook, a cook’s assistant, a cleaner and a gardener on duty. We were told that the minimum staffing for 25 people was four care staff and two nurses (plus ancillary staff) in the morning, four care staff and one nurse in the afternoon and two care staff and one nurse at night. The managerial team were additional to the staffing hours. These numbers were reviewed on a daily basis by the manager and were dependent on the needs of the people resident in the home. Shortfalls were generally covered with bank staff although agency staff were used occasionally. The rota for September was viewed and this showed that appropriate staffing levels had been achieved on all occasions.

Staff were observed attending to people as necessary and giving appropriate levels of care. Staff told us that they thought they had enough staff, although at times they were very busy.