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Archived: Netherwood Residential Care Home

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Inspection report

Date of Inspection: 12 February 2014
Date of Publication: 15 March 2014
Inspection Report published 15 March 2014 PDF | 67.71 KB

Overview

Inspection carried out on 12 February 2014

During a routine inspection

We talked with people who lived in the home and they said that they were well looked after. They said the staff always asked them how they would like things to be done. They said staff were always mindful of their privacy and treated them with respect.

People told us that staff were always available when they needed help. We found that staff had received a range of training to help them assist and support people in the home. Staff told us about the training that the home had arranged for them to attend so that they would recognise abuse and how to report it.

People said that the staff were friendly and always acted professionally. One person said, “The staff are very good at looking after us” and another said, “The staff are very professional”.