People who use the service said that they were well looked after. They told us that the staff always asked them how they would like things to be done, always respected their privacy and treated them with respect. They said staff talked to them about how they liked their support to be provided.Staff provided health and social care support well. Community services were accessed to support people when necessary.
People told us that they felt able to raise any issues with the manager or staff should they have any concerns. Staff spoke of their awareness of how to keep people safe from harm. They told us about the training that the service had arranged for them to attend so that they would recognise abuse and how to report it.
People told us that staff were always available when they needed help. People's relatives told us that staff were around and available to talk to when they visited. They said that the staff were friendly and always acted professionally. One person said that they 'Chivvy (relative) to persuade (relative) to join in' and another said 'These girls work very, very hard'.
People we talked with said their comments were listened to. A visitor said that they would not hesitate to talk to staff if something was wrong. The home's management held regular meetings with the people to find out what they thought about how their care was delivered.