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Archived: Oakland Nursing Home


Inspection carried out on 17 July 2013

During an inspection to make sure that the improvements required had been made

We carried out this inspection to follow up on areas for improvement which we identified in our inspection of 24 April 2013.

We found that staff training was up to date and that further training was planned. This ensured that people had the benefit of care from staff who had the skills to offer appropriate care. Staff were well supervised and supported in their role.

The service had a system in place to monitor and review the quality of care.

Inspection carried out on 24 April 2013

During a routine inspection

We saw that people's consent to their care and treatment was sought.

People told us that they received good care and support for their needs. We saw that the home regularly assessed people's care needs and put care plans into place with risk assessments to ensure people received the care they needed. We saw that care plans and risk assessments were kept under regular review to ensure people's changing needs were addressed. One person told us "I observe what happens every day and the staff are good at making sure everyone gets attention." We saw that health care specialists were consulted where necessary to ensure people benefited from expert opinion and advice.

People were protected by staff who had been trained in safeguarding and abuse awareness and who had been checked by the correct authority to ensure they were suitable to care for vulnerable people.

Staff did not have the training they required to ensure they could meet people's needs. They did however, receive regular supervision and told us their manager was approachable and supportive.

The home had some systems in place to monitor and review the care offered. These were not sufficient to ensure the quality of service was maintained or improved for the benefit of those who lived there.

Inspection carried out on 6 September 2012

During an inspection to make sure that the improvements required had been made

We spoke with three people about their care. They told us that staff were good at listening and asking about their preferences. They also told us that they received good care and that they enjoyed the meals. People told us they felt safe at the home. They felt there were sufficient staff on duty and that the manager handled complaints well.

Inspection carried out on 11 May 2012

During an inspection in response to concerns

People told us that they were content living in the home and that staff were nice. they told us that they had choices in their lives which included the time to get up each day.

Inspection carried out on 5 July 2011

During a routine inspection

People who used the service told us they were satisfied with the service that they received. One person said ‘I get the care, support and help I need. Things are excellent in all aspects. My privacy and dignity is respected’. Another person said ‘The staff help me with washing and dressing they are very gentle. They ask me how I like things done. They have got used to my little idiosyncrasies. They prompt me to do things for myself to maintain my independence’.

People told us they were happy with the arrangements in place for dealing with medications. One person said ‘I was confused about my medication. I could not take my inhaler. The staff showed me the right way. The nurse wrote down my medications and the times. I get my medicines when I want them’.

We were told by people living at the home that they were happy with the home environment and how it was maintained. One person said ‘The owner routinely maintains to home, they have decorated upstairs, some communal areas and reception. They are getting ready to decorate the lounge'.

People informed us that they had no complaints regarding the staff who looked after them. People said ‘The staff that are recruited all seem to have the right personality to do this type of work’. Another person said ‘The staff are good’. A third said ‘I feel very safe with the staff. I cannot praise the staff enough to be honest. I always get along with them all, they are very professional’ Another person said ‘Staff have had training to be able to deliver care safely. I am pleased with what they do’.