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Archived: Claremont Hospital

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Inspection report

Date of Inspection: 15 February 2011
Date of Publication: 4 March 2011
Inspection Report published 4 March 2011 PDF

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Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

Our judgement

We found evidence that people who use the services were supported to have adequate nutrition and hydration. No areas of concern were identified during the assessment of this outcome for this location.

User experience

The hospital extracts monthly patient comments (positive and negative) from the patient surveys and these were submitted as supporting evidence. A small number of examples are set out below relevant to this outcome.

"Some staffing problems led to breakfast on 19th being delayed, otherwise meals were served promptly" (November 2010).

"Kitchen staff were very friendly. Staff in general were always upbeat and happy" (December 2010).

On the site visit we asked patients about food. One patient stated "lovely….hot and on time" and another explained they had kept to sandwiches because they were a fussy eater but these were "very nice".

Other evidence

The provider declared compliance with this outcome at this location at registration with CQC October 2010. As part of the assessment of this location the provider submitted a 'provider compliance assessment' record for this outcome.

The hospital set out information, which explained how this outcome was being met, with references to supporting evidence. The hospital explained that all patients have a nutritional assessment completed either at pre-assessment stage or on admission and was reported as adhering to current national guidelines. The hospital explained the role of 'food service assistants' who assist patients in choosing and ordering meals which they serve. Patients waiting for surgery are fasted according to current recommendations set out by the Association of Anaesthetists. It was outlined that three meals per day are evenly spaced through the day with additional hot drinks mid-morning, mid-afternoon and late evening with constant access to water. Flexibility is available to meet individual requirements and needs.

The hospital also voluntarily provided additional supporting evidence to demonstrate compliance with this outcome, for example, a completed patient meals audit from December 2010 which made recommendations to add to the quality of meals provision.

We have no information that suggests there are areas of non compliance with this outcome.