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Inspection report

Date of Inspection: 18 December 2013
Date of Publication: 11 February 2014
Inspection Report published 11 February 2014 PDF | 75.65 KB

Overview

Inspection carried out on 18 December 2013

During a routine inspection

On the day of our visit we spoke with one person who had used the laser service in the past. They were unable to have further laser treatment on the day of the visit due to a contra-indication with previous medical history. They said they were "very happy with the results" and when the medical history was all clear would be returning for more laser treatment.

We spoke with another person who said that the "staff are fantastic" and "I have been coming here for over four years and will not go anywhere else."

We found that people were given sufficient information about their treatments in order to be able to make an informed decision. We saw from the care records that consent was achieved in 100% of the records that had been reviewed for audit.

There were effective controls in place to ensure laser equipment was safe for use and that protective equipment was available for people and staff to use. We saw that routine testing of all equipment was completed and that the clinic complied with the use of laser regulations.

People's feedback was encouraged through the use of on-line surveys and suggestions to improve the service were acted upon. Staff were regularly informed of any improvements or changes required and the staff we spoke with felt that they were able to contribute to improving the service where possible.

We saw that the records were kept up-to-date and stored securely. The people we spoke with were aware that their records were being kept.