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Inspection report

Date of Inspection: 12, 13 June 2012
Date of Publication: 4 July 2012
Inspection Report published 4 July 2012 PDF | 56.71 KB

Overview

Inspection carried out on 12, 13 June 2012

During a routine inspection

We used a number of different methods for example observing how people were cared for to help us understand the experiences of people using the service. This was because we were not always able to get people’s direct comments about the care they received.

The assistant manager told us that most people who lived at this home could find it difficult to express their overall views about the service directly. To overcome this they had carried out surveys (in a format that people could understand) with the people who lived at the home and their relatives and / or advocates.

The most recent survey found that,

Everyone said that they were happy at Garden Lodge, they said that the staff team helped them take part in activities they liked. They liked the food, they were warm and they liked their home.

Relatives said that the homes strengths were training, dedicated staff and management, staff team work, well maintained premises, good staff ratio, good activities and holidays, and good healthcare and diets

People were happy with the support they received with their care and welfare.

During our visit we saw that staff respected people’s privacy and dignity. They were friendly and very polite and they knocked on bedroom doors before entering.

One person who lived at the home told us, “I’m going horse riding now.”

Another said, “Yes I’m fine here.”

Relatives said that staff and the manager had a really good understanding of their relative’s likes and dislikes and the home supported people to have good healthcare.

One relative said, “(Persons name) is fed better than I could ever provide at home.”

Other relatives had made comments about staff. They said things like,

“Staff have a sense of humour, I think it’s important.”

“Staff acted on (my request) immediately”

Another relative said, “The key worker is the most conscientious and caring person I know.”