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Sutton Village Care Home Good

All reports

Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 14 January 2014
Inspection Report published 14 January 2014 PDF

Overview

Inspection carried out on 17 December 2013

During a routine inspection

People told us staff gained their consent prior to providing care and treatment. Comments included, �They are very friendly. There is a feeling of being asked rather than told� and �It�s free and easy here, not dominant at all.� We found staff had a good understanding of how to promote choice and decision-making.

People had their needs assessed and their care planned so that staff had guidance in how to care for them. People told us staff respected their privacy and dignity and ensured their health needs were met. Comments included, �I am ever so well looked after� and �If they thought I wasn�t well they would call the doctor.�

We found people�s medicines were managed well so they received them on time and didn�t run out of them. People told us they received their medicines on time.

Although staff were busy, we found there were enough staff to support the current needs of people who used the service. People told us staff were kind to them and comments included, �When I ring the bell it doesn�t take them long� and �I am very comfortable here.�

We found most records were accurate, up to date and easy to locate. The manager was addressing an issue with the environmental risk assessment and personal emergency evacuation plans.