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Sutton Village Care Home Good

All reports

Inspection report

Date of Inspection: 22 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

During this inspection visit we found that staff received appropriate professional development. We checked training records and found that staff had access to a range of training courses. The training courses covered essential training such as first aid, fire safety, infection control, safeguarding adults from abuse, moving and handling and basic food hygiene. Staff who administered medicines had received appropriate training. Some essential training was due for updating and not all staff had completed training in The Mental Capacity Act 2005. This training was important when staff were supporting people with dementia who may not have capacity to make their own decisions. This was mentioned to the manager to address.

Other training completed was dementia care, healthy eating, end of life care and National Vocational Qualifications in care. Staff confirmed they received the training they required for their roles and said this was mixture of distance learning workbooks, DVD’s, practical demonstrations and face to face training either in-house or with the local authority.

We checked induction records for one member of staff. This included the staff working through skills for care, common induction standards workbooks and evidencing their competence in each section. The manager told us the supervisor would sign off the member of staff’s competence at the end of the process. This method of induction supported the staff and enabled the supervisor to be confident the member of staff was competent for their role.

Staff told us they felt supported by management and the provider. They confirmed they could discuss issues of concern with them and they had formal supervision meetings on a regular basis. They also had staff meetings at which they could express their views and receive information. Comments from staff included, “We can see the manager and they will sort out any problems” and “The provider is brilliant and really good with the residents.”

People completed questionnaires to express their views. Comments about the management and staff were positive and included, "Caring and friendly management" and "The girls are always helpful and understanding, kind, polite and pleasant." Health professionals wrote, "Staff are well informed regarding their patients and provide a very homely atmosphere" and "It always seems peaceful and well organised."