You are here

Sutton Village Care Home Good

All reports

Inspection report

Date of Inspection: 22 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

During the inspection visit we found that people’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Each person who used the service had an assessment of their needs, which included an assessment of any risk posed to their health and wellbeing.

The information from assessments informed the care plans. We found the care plans were personalised and they gave guidance to staff in how to support the person in the way they preferred. We found that care plans were signed as agreed by the person when they were able to sign them or by their relatives. The care plans were kept under review and updated when required.

We found that people had access to a range of health care professionals for advice and treatment. We spoke to one health care professional during the visit. They told us staff were always available when required and they followed instructions. In the questionnaires completed by health professionals one nurse had written, "The residents always look well cared for and staff seem to care."

People who used the service told us they were looked after well by staff. Comments included, “I saw my doctor yesterday and have been given antibiotics. I’ve had new glasses, I’ve had my feet done and I’m waiting for new teeth”, “I have not needed the doctor yet but the staff are very helpful” and “We are ever so well looked after. They get the doctor out for you if you are not feeling classy.” In the home's questionnaires completed by people who used the service, one person had written, "I am never made to feel a nuisance when I ask for help or assistance."

Relatives spoken with told us they were kept informed of important issues. One relative was not sure that a review of care had been completed. This was mentioned to the manager to check out.

Staff described how they would prevent pressure ulcers from occurring and how they liaised with health care professionals for advice when the people they supported became unwell.

We found that staff recorded the care provided each day. The daily recording sheet had space for staff to comment on the meals people had eaten, visits from health professionals, any changes to medicines, activities undertaken and general care each morning, afternoon and night. The manager told us that more detailed food and fluid monitoring charts were used when people were at specific nutritional risk.