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Sutton Village Care Home Good

All reports

Inspection report

Date of Inspection: 22 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

During the inspection visit we found that people who used the service understood the care and treatment choices available to them. People signed care plans when they were able to or relatives signed them on their behalf.

We found that people expressed their views and were involved in making decisions about their care and treatment. Questionnaires were completed and people had reviews of their care where they were able to comment on the care provided.

People told us they liked their home and they could make choices about aspects of their lives, such as rising and retiring, meals and where to have them, activities and where to sit during the day. Comments included, “I prefer to stay in my bedroom and staff respect that”, “I’ve spent the day in bed today as I didn’t feel too well” and “I prefer to get myself washed and dressed.”

We completed a tour of the building and found that bedrooms were personalised with photographs, televisions, pictures, ornaments and small items of furniture. People confirmed they could bring in items from their previous home and some people had installed telephones with which to keep in touch with family and friends.

People told us that staff were caring and respected their privacy and dignity. Comments included, “They make me feel welcome and cared for” and “They are really patient with you when you are not well.” In the home's questionnaires completed by relatives one person had written, "A happy and welcoming home with laughter and warmth."

Staff described how they promoted privacy and dignity by knocking on doors, using screens in the shared rooms, ensuring people have choices and by talking to people and asking them what they would like to do.

We found that people were supported in promoting their independence and community involvement. A range of activities were provided which included in-house games, bingo, one to one chats, reminiscence, visiting entertainers, library book exchange, visits from clergy, foot spas, hand and nail care, craft work and chair exercises. Staff gave an example of one person telling them they would like to get out more so each morning they offer them the chance to go to the local shops to collect the newspapers.

We found the atmosphere in the home to be calm and relaxed. People were able to walk freely about the home and visitors were welcomed at any time.