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Sutton Village Care Home Good

All reports

Inspection report

Date of Inspection: 22 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF

Overview

Inspection carried out on 22 January 2013

During a routine inspection

People who used the service told us they were looked after well by staff. They confirmed their privacy and dignity was respected and they could make choices about aspects of their lives. Comments included, �I saw my doctor yesterday and have been given antibiotics. I�ve had new glasses, I�ve had my feet done and I�m waiting for new teeth� and �I prefer to stay in my bedroom and staff respect that."

We found the home was well maintained, warm, clean and tidy. Comments included, "I love it here. I couldn't imagine being more settled anywhere else", "I have a lovely room with high ceilings and windows" and "It's always clean and tidy when I visit."

We found that staff received appropriate training, supervision and support for their role.

We found that quality was monitored by audits of the service and questionnaires to people to find out their views.

People who used the service told us they felt able to complain and named specific staff members they would speak to if they had any complaints or concerns. Comments included, �Yes I would feel able to complain if necessary� and �If you are not happy you tell the manager or higher up.�