You are here

Sutton Village Care Home Good

All reports

Inspection report

Date of Inspection: 11 January 2012
Date of Publication: 13 February 2012
Inspection Report published 13 February 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People who lived in the home were treated with respect and dignity and could make choices about aspects of their lives.

User experience

During the visit we spoke with five people who lived in the home and one relative. People told us they could make choices such as where to spend their time during the day, which activities to participate in, what time to rise and retire and what to eat for each meal. They also told us that staff were kind and treated them with respect. Comments included, “I like it here very much. I like to stay in my room, I like to be where it’s quiet”, “They always knock on doors”, “There is a screen they use when helping her”, “Sometimes I join in but I don’t go if I don’t want to” and “They bring me my newspaper every day.”

People knew the name of the manager and the provider and told us they could talk to them about any concerns.

Other evidence

In discussions with staff they described how they supported people to be independent and how they promoted privacy and dignity. They said, “We ask people to do as much as they can for themselves.” Staff told us there was one person who preferred to get up early so they were supported by the night staff before they went off duty. They also gave an example of one person who was frequently restless at night so they helped them into the lounge and made them a cup of tea.

We observed a choice of meal was offered at lunchtime and several bedrooms we checked were personalised, where people had brought in their own furniture and possessions.

We found that care plans were individualised with nutritional likes and dislikes and preferred times of rising and retiring. One care plan we saw stated that the person preferred to use their own hairdresser. Staff told us they read care plans and got to know people well. The provider told us that during room refurbishments one person asked to keep the large wooden built-in wardrobes and this was respected.

Staff described the range of activities provided in the home. These included reminiscence, visiting entertainers, exercises to music, games, bingo, sing-a-longs, quizzes and crafts. There was a secure garden for use in warmer weather. One person told us how they enjoyed participating in weekly church services.

There had not been any residents meetings for some time but the manager told us they visited the people who lived in the home every day and they could make any suggestions about how the home was managed.