You are here

Crescent Nursing Home Outstanding

All reports

Inspection report

Date of Inspection: 8 March 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF | 71.42 KB


Inspection carried out on 8 March 2013

During an inspection in response to concerns

We visited the Crescent Nursing Home on 8 March 2013, to follow up on some information of concern we had received in respect of the safeguarding and care and welfare of people living at the home.

We used different methods, such as observations, to help us understand peoples' experiences and to ensure that they were being treated with dignity and respect. Some people had complex needs which meant that they were not fully able to tell us about their experiences, so we communicated in a way that was appropriate for them.

We observed a relaxed atmosphere in the home with positive interactions between staff and people who were engaged in activities of their choice, either within the day centre or on a more individual basis. Although we noted there was a planned activity schedule in place, we saw that people had the choice to participate as they pleased with staff offering choices as to how they spent their time.

Staff were friendly and polite in their approach and interacted effectively with people. This showed that staff understood the needs of the people they were supporting. One person said, "Staff do what I want them to and know me well."

During our visit, we spoke with four members of staff who told us they were happy working at the home and felt supported to carry out their roles, receiving a robust programme of training and supervision, including Safeguarding of Vulnerable Adults and Mental Capacity Act 2005.