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Crescent Nursing Home Outstanding

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Inspection report

Date of Inspection: 14 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF | 78.91 KB


Inspection carried out on 14 November 2012

During a routine inspection

We visited Crescent Nursing Home on 14 November 2012 and found people living there in a relaxed manner. We spoke with seven of the 24 people living at the home although some people had limited communication abilities. We used a number of different methods to help us understand the experiences of people using the service, as some people living in the home had complex needs which meant they were not always able to tell us their experiences. All those we spoke with were able to tell us they enjoyed living there and felt cared for by staff.

We spoke with one person�s relative who told us they �couldn�t fault� the care and support given to their family member. They said they were made to feel "part of the family" and staff were very supportive and understanding of both their needs and those of their relative.

We observed a friendly atmosphere with good interactions between staff and people living in the home. Some people displayed behaviour which at times impacted on other people living in the home. However, we observed that staff managed this appropriately and respectfully, and were able to engage with people to meet their needs.

We saw people were involved in decisions about their care and that people were treated with respect and dignity. Staff we spoke with told us they enjoyed working in the home.