Archived: Fenland Premier Care

Units 8-10 Tudor Rose Industrial Estate, Dock Road, Chatteris, Cambridgeshire, PE16 6TY (01354) 696959

Provided and run by:
Fenland Premier Care Limited

All Inspections

6 December 2012

During a routine inspection

Most people we spoke with during our inspection on 6 December 2012 were very happy with, the care they received. One person said the staff were, "Brilliant. They try and please you and do their best by you." Another person said, "They are very helpful, a good lot." One person told us they were unhappy with the care their relative received although they had not made a complaint to the provider. We spoke to the manager regarding this who assured us that they would contact the person to discuss their issues.

People received good quality care from staff who understood their needs and knew them well. Staff felt they were supported and were clear about their roles and responsibilities.

25 November 2011

During a routine inspection

We spoke with several people using the service and they told us that they were satisfied with the service and with their care arrangements. People's comments were positive and included: "A first class service. They are wonderful", and "I get on alright with them, I have no complaints" and "They do check ups, which is good", and "They are very good and kind to me; very kind staff". Some comments were made about the different skills and abilities of staff but were not elaborated on and one person advised us that they thought that one staff member was "Nosey", but chose not to expand on this.

We spoke to three relatives of people using the service and they advised us that they were very satisfied with the care they saw being provided and commented that they had frequent and positive communication with the management and office staff at Fenland Premier Care.