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Inspection report

Date of Inspection: 12 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF | 76.37 KB

Overview

Inspection carried out on 12 December 2013

During a routine inspection

When we visited Pinewood Nursing Home we spoke with five people who use the service, three relatives, the provider, the matron and three care staff. Comments about the service were positive.

Staff were observed to support people in a calm and respectful manner explaining to people what they were doing. Clear information was given to people by staff. People were appropriately assisted with mobility needs.

Staff confirmed that before people received any care or treatment they were asked for their consent. They said that their wishes were always respected. People we spoke with all agreed that they were consulted about their care and treatment daily.

We looked at peoples individual care plans and saw that the information recorded enabled staff to plan and deliver the required level of care and support on an individual basis.

Appropriate arrangements were in place in relation to obtaining, storage, administering and disposal of medicine.

We looked at the training plan for the service. We saw that the majority of staff had up to date training in all mandatory training including safeguarding, manual handling, infection control, first aid and fire safety. Staff told us that they had received regular training and that they felt that they were supported to carry out their roles and meet the needs of people who used the service.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.