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We are carrying out a review of quality at Wilton Villas. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 16 January 2014
Date of Publication: 14 February 2014
Inspection Report published 14 February 2014 PDF | 81.18 KB


Inspection carried out on 16 January 2014

During a routine inspection

We spoke with five people who used the service and, for the most part, they were content with the service they received. One person told us, 'Everything's satisfactory.' There was evidence that people had regular one-to-one meetings with their keyworkers and people told us they valued these. People who used the service had plenty of opportunities to provide the service with feedback about their experience and many of them did so.

The five members of staff we spoke with were skilled and knowledgeable, they were able to give in-depth answers to all our questions. Staff benefited from access to a wide range of training and we saw evidence that learning had been effectively applied from training on the Mental Capacity Act 2005. A need for training on 'legal highs' had been identified and a trainer sourced. The use of legal highs was becoming a problem for the service, reflecting increasing use amongst the wider community.

The communal areas of the building were attended to by a cleaner and people who used the service were supported to keep their bedrooms clean and to carry out other household tasks. People had access to small group activities on site and some attended college or day services.

The provider carried out regular audits to ensure that the service was functioning as required and we saw that they responded to any problems identified. There were close cooperative relationships with a range of placing authorities and other agencies.