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We are carrying out a review of quality at Wilton Villas. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 14, 24 March and 2 April 2013
Date of Publication: 24 May 2013
Inspection Report published 24 May 2013 PDF | 81.95 KB


Inspection carried out on 14, 24 March and 2 April 2013

During a routine inspection

We spoke with people who use the service, they told us:

"(this is the) best place I have lived since coming out of hospital"

"Its okay living here"

"Everything here is fine"

We found that people's views and experiences were taken into account in the way the service was provided and that care, treatment and support met their needs and protected their rights.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

There were enough qualified, skilled and experienced staff to meet people's needs. Staff were supported to deliver care and treatment safely and to an appropriate standard. The provider had appropriate arrangements in place to manage medicines and had an effective system to regularly assess and monitor the quality of service that people receive.