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Archived: T H Russell Charitable Trust

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Inspection report

Date of Inspection: 26 June 2013
Date of Publication: 30 July 2013
Inspection Report published 30 July 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 June 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

There were enough qualified, skilled and experienced staff to meet people's needs.

Reasons for our judgement

We received concerns from a member of the public that the home was not staffed to meet the needs of the people living there.

There were enough qualified, skilled and experienced staff to meet people's needs. On the day of our visit there were four care staff on duty, three cleaners, one chef and one kitchen assistant. People we spoke with told us that in their opinion there were enough staff to assist them during the day. For example, one person told us that trips out in the mini bus were organised each week and there was always staff to help with this. Staff we spoke with said there was always enough staff on duty. They also said they covered for each other. Staff told us they had time to spend with people in conversation. Staff responsible for the care and welfare of people told us they only provided for these needs. One member of staff said, "Once we have assisted people to get up and met their personal care needs in the morning we are able to spend time with them in the lounge."

We had received information of concern before the inspection that the registered manager was not available at weekends.

There was always management support available at the home. The registered manager told us that they had an on call system which meant that in the evenings and at weekends there was always a manager available. The home had one registered manager, a deputy manager and an assistant manager. They took it in turns to work care shifts at the weekends. Staff we spoke with were aware of the on call system and knew how to get in touch with a manager when needed. One member of staff said, "I feel very supported by the manager."