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Archived: T H Russell Charitable Trust

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Inspection report

Date of Inspection: 26 June 2013
Date of Publication: 30 July 2013
Inspection Report published 30 July 2013 PDF

Overview

Inspection carried out on 26 June 2013

During a routine inspection

One person told us, "Staff come quickly when I ring for them." Another person told us: "When I was ill staff took very good care of me." People's needs were assessed and care was planned and delivered in line with their individual care plan.

People were supported to be able to eat and drink sufficient amounts to meet their needs. People told us that the food was very good. One person said; " Sometimes there is too much on my plate." Another person told us the food was the best they had ever had.

People were cared for in a clean, hygienic environment. People we spoke with told us that their rooms were cleaned each day. One person told us their en suite was immaculate. During our visit we observed staff wearing gloves and aprons when appropriate. All bathrooms had liquid hand soap and paper towels.

There were enough qualified, skilled and experienced staff to meet people's needs. People we spoke with told us that in their opinion there were enough staff to assist them during the day. For example, one person told us that trips out in the mini bus were organised each week and there was always staff to help.

People we spoke with knew how to complain and who to talk to. One person told us, " I would speak with the manager if I was unhappy." Another person told us that the registered manager's door was always open and they could talk to her about their worries.