You are here

Archived: C & V Orchard Residential Limited Inadequate

All reports

Inspection report

Date of Inspection: 6 September 2012
Date of Publication: 16 October 2012
Inspection Report published 16 October 2012 PDF | 94.85 KB

Overview

Inspection carried out on 6 September 2012

During a routine inspection

During our visit we spoke with the registered manager and staff about their experiences of working at the home.

We also spoke with people living at the service about whether they liked living at the home.

One person living at the home told us, “The staff are very nice here”.

We spoke to a relative who told us, “I find the home very good. The staff are very friendly and very helpful”.

The majority of the people living at the home, due to the nature of their needs, were unable to tell us their opinions about the home. We used other methods to better understand their opinions, to include surveys completed by their relatives and observations of care delivery.

Staff we spoke with told us they enjoyed working at the home and received appropriate training to undertake their work competently. They also told us they received appropriate support from the management team.

We looked at six key outcomes to establish whether people were involved and participated in the service they received; whether care was provided appropriately; whether the service could adequately ensure people’s safety within the home; whether there were adequate infection control measures in place; whether there were sufficient staffing levels and whether there was a system for ensuring ongoing quality assurance within the home.

We found that C & V Orchard Residential Limited was compliant in five key outcomes and non-compliant with respect to quality assurance systems within the home.